ILLNESS

Maintaining a safe and healthy salon environment is important. If you or a member of your household are not feeling well and are exhibiting flu-like symptoms (cough, fever, runny nose, etc.), your appointment will need to be rescheduled with a 7-day grace period. Please do not arrive to your appointment if you are feeling sick, as your appointment will be cancelled.

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CANCELLATIONS

Your appointments are very important to me and are held just for you. If circumstances arise that make it necessary for you to adjust or cancel your booked appointment time, I kindly ask that you provide at least a full 24 hours notice. This ensures flexibility in managing my appointments with other guests, and allows for adequate time to fill that space. If proper notice is not given, a fee of 50% of the services scheduled will be applied, with a $30 minimum, and will need to be paid prior to rescheduling. 

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PUNCTUALITY

If you are running 15 minutes late or more your appointment may need to be rescheduled or may require a portion of your service to be forfeited. It is understood that emergency situations can arise and I will try to accommodate you in any way that I can. Circumstances that call for rescheduling will be treated like a last minute cancellation and may be subject to the cancellation fee.  

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PRICING

All published prices are starting points for services. Prices may vary due to certain factors, such as: the hair's length, density, and condition; the complexity of the service; and/or the amount of product being used.

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CONTACTING ME

All text messages and calls are for appointment day arrivals. To contact me regarding any scheduling requests, appointment changes, or questions, please email me at: SelphnessHairStudio@gmail.com. Messages will be replied to within 24 business hours.

 

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CONFIRMATIONS

You will receive an appointment confirmation 3 days prior to your appointment via email and/or text with instructions to confirm your appointment. Please follow the instructions to do so.*Be advised: these are automated text messages and Selphness Hair Studio does not receive any text messaging. 

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SERVICE SATISFACTION

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 4 days of your visit and I will be happy to correct the issue with no additional charge. The revision policy does not include a full change in the original and agreed upon service, and any revision requests made after the 4 day period from the original service date will be subject to my approval. While this is rare, it is important to communicate my policy.

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FINISHED RESULTS

Because results are most accurately evaluated on hair that has been dried, smoothed, and properly finished, services are only guaranteed when the hair is blown dry in the salon. If you opt to leave the salon without a styling service, you are relinquishing your rights to the revision policy. 

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ALLERGIES

For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having any service performed. 

 

 

 

CHILD CARE

​To preserve an environment that promotes relaxation, please make arrangements for children to be cared for during your service. Children are not permitted in the salon unless they are receiving a service, and cannot be left unattended.